Customer service

Krofian CZ spol. s r.o. guarantees service throughout the guarantee period and after, for the entire service life of the machine
and provides for the following areas Customer Service:

Our standard reaction time to a service event is 24 hours, 7 days a week, from the moment of reporting the breakdown. Upon agreement with the customer and based on a service contract, we are able to provide for a shorter reaction time. We have service branch offices in Dobranov near Česká Lípa and in Brno, our mobile team is trained and disposes of a storage of spare parts.

It is our sixth sense to prevent breakdowns. Upon agreement with the customer, we carry out preventative service checks, which reduce the risk of breakdowns. Further on, we offer long-distance diagnostics to our customers, which reduces the risk of breakdowns very effectively, also reducing the time to remove the breakdown. As soon as the equipment diagnoses the risk of an error, this report is sent to the service technician. Zákaznický servisThe service technician carries out a detailed analysis of errors on-line and suggests measures to remove the breakdown.

Stability:

  • Independent service department
  • Trained and experienced mobile service team

Growth:

  • Provides for spare parts and manufactured parts according to the customer requirements
  • Service branch offices in Dobranov and Brno

Differentiation, always something more...

  • 24/7/365 service
  • K-Academy providing for training and education
  • On-line diagnostics and service ... our 6th sense

Important contact details and information:

  1. SERVICE TECHNICIAN tel.: +420 602 494 417 (7 a.m. to 3 p.m.)
  2. HOT-LINE 24/7/365 HOT-LINE service number +420 487 882 280
  3. In writing servis@krofian.cz

Customer service

For a fast solution, please specify:

  • Contact details
  • Specification of the breakdown (position, description, breakdown occurrence, etc.)
  • The equipment was stopped, it works with limited function

Service network